Statement of Service
Betts Website Requirements
Ordering
Selecting Products
Size Guides
Payment
Online Pricing and GST
Accepted Methods
Currently Not Accepted
Gift Vouchers
Payment Security
Shipping/Delivery
Locations
Costs / Timing
Tracking
Stock Availability
Conditions of Delivery
Returns
Return Policy
Contact Us
Postal Details
Contact Us Form
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Statement of Service
Betts Kids online aims to replicate our store experience via the internet.
We are committed to providing you great service and value for money products that Betts Kids is well known for.
If you have any problems, questions or comments please do not hesitate to contact us.
Betts Kids Website Requirements
The Betts website will function best on the following internet browsers:
- Microsoft Internet Explorer 6 and above;
- Mozilla Firefox 1.6 and above;
- Safari.
The Betts website is best viewed on a 1024 x 768 screen resolution
The latest flash player may required to view some elements of the Betts Kids website. This can be installed from Adobe.com (any software downloaded from this third party website is not guaranteed by Betts Kids and users do so at their own risk).
Selecting Products
Below we have listed a few pointers on how to add products to your ‘Shopping Cart’ and continue onto the ‘Checkout’ of our online store, just like in a normal store!
To find a shoe category, please use the menu selections at the top of the homepage to browse our range.
Once you are shown a selection of shoes click on the thumbnail image (small image) of the item you wish to see more information on.
You will then be taken to the item's description page, which displays the size and colours of the style available in our online store. These will be shown as coloured boxes.
If our online store is sold out, it will inform you if the shoe is still available in one of our physical retail stores by showing that size greyed out.
From that description page, simply select your preferred colour and size and press the button ‘Add to Cart’. You will know this product has been added to you cart when you see a confrimation message.
If you are not sure about the shoe you can always add the shoe to your cart and delete it later. You will have a chance to view your cart and edit if necessary before you enter any payment details.
If you want to look at other shoes, simply press ‘back'.
Once you have finished shopping and wish to view your selections click 'View Shopping Cart', which is always at the top middle of your screen.
Now you can view what you have selected, delete items or change their quantities.
When you are happy with your selections - press 'Proceed to Checkout' which will lead you to confirm your order and move through to the payment process.
Size Guides
Guarantee your correct size with free returns!
If you are concerned about ordering the wrong size we recommend that you buy both sizes and return (for free) the incorrect size in which we will then refund your credit card for that pair. So you have nothing to lose!
Otherwise, a sizing chart can be found on our shoe size guide page.
Online Pricing and GST
All prices are in Australian dollars and include GST.
Occasionally, our online pricing may slightly differ from our store pricing due to special promotions or markdown stock. We aim to keep these occurrences to a minimum.
All prices shown online are only valid online at the time shown.
Accepted Payment Methods
We accept the following credit cards via our online store - Visa, MasterCard and Diners Club.
Non Accepted Payment Methods
We currently do not offer Layby, COD, Gift Vouchers or Money Order as online payment.
Gift Vouchers
Betts Kids Gift Vouchers can only be redeemed in Betts or Betts Kids stores throughout Australia. Vouchers are not an accepted form of tender in our online store.
All vouchers are valid for 12 months from the date of issue and cannot be replaced if lost or stolen nor redeemed for cash.
Payment Security
Bettskids.com.au uses a 128 bit SSL GeoTrust certificate which ensures that confidential information and transactions cannot be intercepted, altered or viewed.
To ensure further security, Betts Kids staff members only have access to the last 4 digits of your credit card number and expiry date when you place an order online.
Only our secure merchant bank receive and process your full credit card details at any time.
For more details about our systems please view our security policy.
Locations
We deliver our Standard and Express parcels to any Australian address including PO Boxes.
Platinum parcels can not be delivered to PO boxes.
We currently do not service international destinations.
Cost
Betts Kids Online offer FREE Standard Shipping for ALL online purchases for a limited time.
Please refer to the table below for all shipping options available:
Parcels are being dispatched from Perth, WA the day after placing the order.*
Delivery
method |
Destination |
Timing after dispatch
(business days) |
Cost |
delivery conditions |
| Standard |
Perth
|
approx. 1 - 2 |
Free (for ALL orders)
|
signature required |
| |
Melbourne & Adelaide |
approx. 3 - 4 |
Free (for ALL orders)
|
signature required |
| |
Sydney & Canberra |
approx. 4 |
Free (for ALL orders)
|
signature required |
| |
Brisbane & Hobart |
approx. 5 |
Free (for ALL orders)
|
signature required |
| |
All other
Australian areas
|
up to 10 |
Free (for ALL orders)
|
signature required
|
| Express |
Australian capital cities |
2 - 3 |
$9.95 (orders over $85)
$17.50 (orders under $85) |
signature required |
| |
All other
Australian areas |
3 - 4 |
$9.95 (orders over $85)
$17.50 (orders under $85)
|
signature required
|
| Platinum |
Australian capital cities |
1 |
$24.95 |
signature required
no PO boxes
max. 2 items per order |
| |
All other
Australian areas |
1-2 |
$24.95 |
signature required
no PO boxes
max. 2 items per order |
*In the event that you have purchased a shoe which for some reason is not available in our online warehouse, we will aim to track the shoe down for you and notify you of any delays within two working days.
Only one shipping method can be chosen per transaction. If you wish for some items to be standard and others via express, please complete two separate transactions.
Tracking
Standard and Express Parcels are able to be tracked via the Australia Post website. You will be sent a dispatch confirmation email including tracking number and instructions once your parcel leaves our warehouse. To track Platinum parcels or if you need further help please call us on 1300 MY SHOE or email us.
If your parcel hasn't arrived please also check with your local post office as it may be waiting for collection. Parcels are taken to the nearest post office if a signature cannot be obtained on delivery.
Stock Availability
We wish to mention to our online customers that our stock levels are dynamic and change frequently, therefore some lines may only be available for a limited time for online purchase.
In the event that you have purchased a shoe which for some reason is not available in our warehouse, we will aim to track the shoe down for you and notify you of any delays within two business days.
Conditions of Delivery
We deliver our Standard and Express via Australia Post.
A signature is required on all deliveries and therefore someone must be present to accept the package. If not, Australia Post will leave a note and the package will be taken to the nearest post office for later collection by you.
For this reason we recommend, if possible, to deliver to an address that will be manned during business hours.
The delivery service company used for Platinum shipping may vary. If you do not receive a tracking email within 24 hours, please call us on 1300 ZU SHOE (98 7463) or email us. Platinum parcels can include a maximum of 2 items and can not be sent to PO boxes.
Returns Policy
All orders are entitled to a free exchange or refund. See below for full details...
If, for any reason, you are unhappy with your purchase decision, simply return your unworn shoes in store or via reply paid shipping within 14 days after receiving the shoes and we will gladly provide you with a refund or exchange. For all online purchases, the 14 day limit only applies to the days in which the shoes were in your possession, therefore eliminating any transit time.
Returns via Reply Paid Post
If you have purchased your shoes online you can choose to return or exchange your shoes to the online store via Reply Paid post which doesn’t cost you anything. Please see your return form for instructions.
To return your shoes via reply paid to our online store, please put the filled in return form (on the back of your delivery docket) in the shoe box when sending it. We don’t need any other information for reply paid returns. We will send you a confirmation email once we received and processed your return.
If you want to exchange a pair of shoes and can’t see it being available online, please contact us online to make sure we have the desired shoe in stock.
Shipping via Reply Paid method can take up to 10 business days. Betts recommends adding Australia Post item registration on to your reply paid return parcel. Reply paid parcels do not have an article or consignment number and lost parcels can therefore not be tracked. AUS Post registration costs $2.80 and can be purchased at any AUS post outlet. The first return shipping is for free. Any additional returns will attract a $9.95 shipping fee. We will process this fee payment over the phone with you or deduct it from outstanding refunds.
When you return a pair of shoes for an exchange what happens if the price on the shoe changed by the time your exchange is being processed? If you are exchanging for a different size or colour of the same style the exchanged shoe will not attract additional charges or refunds. If however you change your mind on the style we will have to treat it as a change of mind and will refund or charge any difference in price.
Refunds generally exclude shipping cost. If for some reason our quality control team missed a manufacturing fault on your new shoes or if we can’t provide the shoe you ordered, we will gladly provide you with a full refund (incl. shipping) or free exchange. The shipping cost will not be refunded on change of mind returns. Unfortunately, Betts Online can not exchange or refund shoes that have been worn or bought in one of our physical stores.
Returns in store
If you have purchased your shoes online you can choose to return or exchange your shoes to any one of our stores. For exchanges please contact your local Betts Kids store to ensure it has the right shoe available.
Refunds are always performed using the method of payment. So if you choose to return the shoes in store please take your credit card with you to enable the staff member to process the return/exchange for you. You will also need a print out of your receipt which is emailed to you at the time of online purchase and your delivery docket.
In store return & exchange policies apply.
Please contact the online store on 1300 MY SHOE (697 463) if you require any help or see the back of your delivery docket for more information.
All conditions above are in addition to your statutory rights.
If you wish to provide written feedback, our postal address is
Betts Group
PO Box 3105
Malaga DC
WESTERN AUSTRALIA 6945
Phone: 1300 MY SHOE (69 7463)
or Fax: (08) 9209 7700
Alternatively, you can contact us by using our online form.