Betts Kids returns policy
All orders are entitled to a free exchange or refund. See below for full details...
If, for any reason, you are unhappy with your purchase decision, simply return your unworn shoes in store or via Australia Post within 14 days after receiving the shoes and we will gladly provide you with a refund or exchange. For all online purchases, the 14 day limit only applies to the days in which the shoes were in your possession, therefore eliminating any transit time.
Returns via Australia Post
If you have purchased your shoes online you can choose to return or exchange your shoes to the online store via Australia Post which doesn't cost you anything. Please see your return form for instructions or follow the instructions below:
- Please fill in the return form that came with your order and include it in the return parcel or shoe box
- Please bag or box your items with either packaging paper or a shipping bag
- Click the link above to create and print your shipping label - that way shipping is Free. Follow the prompts that appear after clicking the above link - Note: you do not need an authorisation number
- Stick the label on your parcel securely with tape and ensure the barcode is not smudged and of reasonable quality so it can be scanned by Aus Post.
- Drop the parcel at your nearest post office. There you will receive a receipt.
- You can track your parcel at any time on auspost.com.au/track using the barcode number that appears on the label and the receipt.
- Once we received your return parcel we will be in touch with an update on the return process.
If you want to exchange a pair of shoes and can't see it being available online, please contact us online to make sure we have the desired shoe in stock.
Shipping via Australia Post can take up to 10 business days depending on where you live.
The first return shipping is for free. Any additional returns will attract a $9.95 shipping fee. We will process this fee payment over the phone with you or deduct it from outstanding refunds. Late returns will not be accepted and additional charges may occur.
When you return a pair of shoes for an exchange what happens if the price on the shoe changed by the time your exchange is being processed? If you are exchanging for a different size or colour of the same style the exchanged shoe will not attract additional charges or refunds. If however you change your mind on the style we will have to treat it as a change of mind and will refund or charge any difference in price.
Refunds generally exclude shipping cost. If for some reason our quality control team missed a manufacturing fault on your new shoes or if we can't provide the shoe you ordered, we will gladly provide you with a full refund (incl. shipping) or free exchange. The shipping cost will not be refunded on change of mind returns. Unfortunately, Betts Kids Online can not exchange or refund shoes that have been worn or bought in one of our physical stores.
Returns in store
If you have purchased your shoes online you can choose to return or exchange your shoes to any one of our stores. For exchanges please contact your local Betts Kids store to ensure it has the right shoe available.
Please note that our Brand Direct stores (outlet stores) in Harbour Town centres and on Bridge Road can not accept online exchanges or returns.
Refunds are always performed using the method of payment. So if you choose to return the shoes in store please take your credit card with you to enable the staff member to process the return/exchange for you. You will also need a print out of your receipt which is emailed to you at the time of online purchase and your delivery docket.
In store return & exchange policies apply.
Please contact the online store on 1300 MY SHOE (697 463) if you require any help or see the back of your delivery docket for more information.
All conditions above are in addition to your statutory rights.
Need some help? Call us on: 1300 MY SHOE (69 7463) or contact us via our online form.